🛍️ Rewayet — Return & Exchange Policy

📍 Store Information

Shop Name: Rewayet
Address: Narayanganj, Rupganj, Bhulta Gawsiya
Email: info@rewayet.com
Mobile: 01947425275

🔄 Overview

At Rewayet, we value your satisfaction.
If any item doesn’t meet your expectations, you can easily return or exchange it following our simple step-by-step process below.

Please read the policy carefully before submitting a request.

🧾 Return & Exchange Eligibility

✅ Return Window:
Items are eligible for return or exchange within 7 days of delivery.

✅ Exchange Options:
You can request an exchange for size, color, or variant issues within the 7-day window.

✅ Condition Requirements:
Returned items must be unused, unwashed, and in original packaging with tags and invoice attached.

🚫 Non-returnable Items:

  • Final sale or clearance items

  • Products marked as “No Return” on the product page

  • Hygiene or personal-use items

🪜 Step-by-Step Return Process

1️⃣ 📩 Step 1 — Contact Us

Reach out within 7 days of receiving your order.
Email: info@rewayet.com
Phone / WhatsApp: 01947425275
Provide your Order Number, Product Name, and Reason for Return or Exchange.

2️⃣ 🔎 Step 2 — Verification

Our support team will review your request within 24–48 hours.
You’ll receive confirmation if your item qualifies for return or exchange.

3️⃣ 📦 Step 3 — Send the Item Back

Once approved, you’ll be instructed to send the product to our return address.
Make sure to pack it securely in its original packaging to prevent damage during transit.

4️⃣ 💰 Step 4 — Refund or Exchange

After receiving and inspecting your returned item:

  • Refunds (if applicable) will be processed within 5–7 business days.

  • Exchanges will be shipped within 3–5 business days of approval.

❓ Frequently Asked Questions

Q1. Can I exchange for a different item?
Yes, if the product price is the same or you pay the difference.

Q2. Who bears the return shipping cost?
If the product was defective or wrong, Rewayet will cover it. Otherwise, the customer will bear the return shipping cost.

Q3. What if I receive a damaged item?
Report immediately with clear photos via email or WhatsApp — we’ll resolve it quickly.

💬 Need Help?

For any questions regarding return, refund, or exchange —
📧 Email us at: info@rewayet.com
📱 Call/WhatsApp: 01947425275

🧡 Our Promise

Rewayet is committed to making your shopping experience smooth and trustworthy.
We believe in honest service, quality products, and complete customer satisfaction.