Privacy Policy Page
Rewayet — Privacy Policy
Effective date: October 16, 2025
Shop name: Rewayet
Address: Narayanganj, Rupganj, Bhulta Gawsiya, Bangladesh
Email: info@rewayet.com
Phone: +88 01947-425275
This Privacy Policy explains, step-by-step and in plain English, how Rewayet collects, uses, stores, shares, and protects your personal information when you visit or buy from our shop or website. Each section has a clear icon so you can quickly find what you need.
🔐 1. Introduction
We respect your privacy and are committed to protecting your personal information. This Policy applies to information collected through our shop, website, email, phone, and any other interactions with Rewayet. By using our services, you agree to the terms in this policy.
🧾 2. What information we collect
We collect only the information necessary to provide service, complete orders, and communicate with you.
Categories of data we may collect:
Identity & contact data — name, shipping/billing address, email address, phone number.
Payment data — card or other payment identifiers (processed by our payment gateway; we do not store full card numbers).
Order data — products purchased, order date, order value, delivery instructions.
Device & usage data — IP address, browser type, device type, pages visited, session length, cookies.
Support communications — messages you send us (email, chat, phone records) and any information included.
Optional marketing data — if you subscribe, we store your marketing preferences.
ℹ️ 3. How we collect information
We collect information in these ways:
When you place an order or create an account.
When you contact customer support (email/phone).
Automatically via cookies and analytics when you visit our website.
From third parties when necessary (e.g., shipping partners, payment processors).
🎯 4. Why we collect your data (purposes)
We use your information for clear, specific purposes:
To process and deliver orders — verify payment, prepare shipments, provide receipts and invoices.
To communicate — order updates, delivery tracking, responses to enquiries.
To provide customer support.
To improve our service — site analytics, product trends, and quality control.
To send marketing (only if you opt in) — promotions, new arrivals, and offers.
To comply with legal obligations — taxes, fraud prevention, dispute resolution.
🔁 5. Legal basis for processing (where applicable)
For customers in jurisdictions that require it, our legal bases include:
Contract performance — processing orders and payments.
Legitimate interests — fraud prevention, analytics, improving our services.
Consent — marketing communications (you may withdraw consent anytime).
Legal obligation — compliance with laws and regulations.
🤝 6. When and with whom we share data
We do not sell your personal data. We share limited information only when necessary:
Service providers / processors: payment gateways, shipping companies, IT and analytics providers — only the data needed to perform their services.
Legal and safety: if required by law, or to respond to lawful requests and prevent fraud.
Business transfers: if Rewayet is sold or merged, data necessary for business continuity may be transferred (we will notify you where required).
We require all service providers to protect your data and use it only for the services they provide to us.
🍪 7. Cookies, tracking & analytics
We use cookies and similar technologies to improve your experience and for analytics.
Essential cookies — required for shopping cart, login, and checkout.
Performance & analytics — to understand site use and improve features.
Marketing cookies — only if you consent to targeted advertising.
You can control or delete cookies via your browser settings. Note: disabling essential cookies may affect site functionality.
🔒 8. How we protect your data
We apply industry-appropriate technical and organizational measures to secure your data:
Secure servers and encrypted transmissions (HTTPS).
Access controls — only authorized staff and service providers.
Regular security reviews and updates.
Payment data handled by PCI-compliant payment processors — we never store full card numbers on our servers.
However, no system is 100% secure. If we detect a data breach that affects your rights, we will notify you and relevant authorities as required by law.
🗄️ 9. Data retention
We keep your personal data only for as long as necessary:
Order & transaction records: retained for accounting, tax, and warranty purposes (typically 6–7 years as per local requirements).
Account information: retained while your account is active, plus a reasonable period after closure.
Marketing preferences: retained until you unsubscribe.
Analytics data: aggregated or anonymized when possible; raw logs stored for a limited period.
If you request deletion, we will remove your personal data except where legal obligations require retention.
👤 10. Your rights — step by step
You have rights regarding your personal data. Below is a step-by-step guide to exercise them:
Step 1 — Contact us
Email: info@rewayet.com or call +88 01947-425275. Tell us your request (e.g., “access,” “delete,” “correct,” or “restrict processing”).Step 2 — Verify identity
For security, we may ask for proof of identity or additional information to confirm the requestor is you.Step 3 — We process the request
We will acknowledge within a reasonable timeframe and tell you the expected completion timeline.Step 4 — Confirmation
We will inform you when the action is complete or explain why we cannot comply (e.g., legal obligation).
Common rights include: access, correction, deletion (right to be forgotten), restriction, data portability, and objection to marketing.
🚫 11. Children’s privacy
Our services are intended for people aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child, contact us immediately at info@rewayet.com and we will remove it.
🧭 12. International transfers
If your data is transferred outside Bangladesh (for example, to cloud providers or payment processors), we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.
📝 13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on our website and update the “Effective date” at the top. We encourage you to check this page periodically.
📞 14. How to contact us
If you have questions, requests, or complaints about this Privacy Policy or our data practices, contact us:
Email: info@rewayet.com
Phone: +88 01947-425275
Address: Narayanganj, Rupganj, Bhulta Gawsiya, Bangladesh
If you remain unsatisfied after contacting us, you may have the right to lodge a complaint with a relevant data protection authority.
✅ 15. Quick summary (one-page checklist)
We collect identity, contact, payment, order, device, and support data. 🔎
We use data to process orders, communicate, support customers, and improve services. ⚙️
We don’t sell your personal data. We share only with service providers and when legally required. 🤝
You control marketing preferences and can exercise rights (access/correct/delete). ✍️
Contact: info@rewayet.com | +88 01947-425275 📧