Rewayet — Customer Service

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Welcome to Rewayet Customer Service. We’re here to make your shopping smooth, fast and worry-free. Below you’ll find clear step-by-step guides for contacting us, placing orders, shipping, returns, and more. If you need help right away, use the contact details below.

Contact Information

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Shop name: Rewayet

Email: info@rewayet.com
(fastest written support)

Phone / WhatsApp: +88 01947-425275

Address: Narayanganj, Rupganj, Bhulta Gawsiya

Support hours: Mon–Sat, 9:00 AM – 7:00 PM (BST)

1) How to Reach Us — Quick Steps

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Email: Send details (order no., name, phone, issue) to info@rewayet.com
.

Phone/WhatsApp: Message or call +88 01947-425275 for urgent matters.

After hours: Email is monitored — we reply next business day.

Required info for faster help: Order number, product name, photos (if damaged), preferred resolution (refund/exchange/repair).

2) Order & Payment — Step-by-step

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Place order on site and complete checkout.

Receive order confirmation by email & SMS (contains order ID).

Payment options: Cash on Delivery (COD) or online payment (card/mobile).

Payment confirmation: For online payments you’ll get an instant receipt. For COD, the courier will collect at delivery.

If payment fails: Contact info@rewayet.com
with screenshot of error and order ID.

3) Shipping & Delivery — Step-by-step

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Processing: Orders are processed within 1 business day.

Dispatch: You’ll receive a dispatch email with tracking number.

Delivery time: Typically 1–3 business days inside Dhaka region; 2–5 business days for other districts. (Exact times vary by courier.)

Tracking: Use the tracking link sent in the dispatch email or share the number with us for updates.

Missed delivery: Courier will attempt delivery again or leave pickup info—contact us if you have trouble.

4) Returns & Refunds — Step-by-step (Simple & clear)

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Eligibility: Returns accepted within 7 days of delivery for defective/wrong items or major dissatisfaction.

Step 1 — Request return: Email info@rewayet.com
with order ID, reason, and photos (if applicable).

Step 2 — Approval: We’ll review and respond within 24–48 hours with approval & return instructions.

Step 3 — Ship item back: Use our courier instructions or send proof of shipment. Keep tracking number.

Step 4 — Inspection: Once we receive and inspect the item, we’ll process refund or replacement.

Step 5 — Refund timeline: Refunds to card/bkash/mobile wallet take 3–7 business days after approval. COD refunds are processed by bank transfer or bKash (as agreed).

Note: Products must be unused, with tags and original packaging unless damaged on arrival.

5) Cancel Order — Step-by-step

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Before dispatch: Email or call immediately with order ID to cancel — full refund issued.

After dispatch: If shipped, follow return process once you receive the item. Shipping charges may apply.

6) Damaged or Wrong Item Received

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Take photos of packaging + product immediately.

Email info@rewayet.com
with photos and order ID.

We respond within 24–48 hours with next steps (replace/refund/repair).

Return pickup: If eligible, we arrange pickup at no extra cost.

7) Warranty & Repairs

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Warranty: If a product includes manufacturer warranty, follow their warranty procedure. We assist with warranty claims.

Repair requests: Email details to info@rewayet.com
. We’ll advise whether to repair or replace and share estimated timelines.

8) Escalation & Manager Contact

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If your issue is not resolved within the promised time:

Escalate: Reply to the support email thread with “Escalate” in the subject.

Manager review: We will escalate to the Customer Service Manager and respond within 48 hours.
(Provide order ID and a short summary when escalating.)

9) Frequently Asked Questions (short & useful)

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Q: How long does refund take?
A: 3–7 business days after approval (depends on payment method).

Q: Can I change address after ordering?
A: Yes, if order hasn’t shipped. Contact us immediately.

Q: Who pays return shipping?
A: For damaged/wrong items — we cover it. For buyer remorse — return shipping is usually paid by customer unless we offer free returns in promotion.

Q: Do you ship nationwide?
A: Yes, we ship across Bangladesh; delivery time varies by area.

10) Response Times & Service Levels

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Email response: within 24–48 hours (business days).

Phone/WhatsApp: immediate to 4 hours during support hours.

Return approval: within 48 hours after receiving request and photos.
If we ever miss these targets, escalate and we’ll prioritize your case.

11) Privacy & Security

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We respect your privacy. Payment data is never stored on our servers; we use secure payment partners. Personal data is used only to fulfill and support your orders. For full details, see our Privacy Policy page.

12) Feedback & Improvement

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We love feedback. After every order you’ll receive a short survey — please tell us how we can improve. For suggestions, email info@rewayet.com
.

Footer / Call to Action

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Need help now?

Email: info@rewayet.com

Phone/WhatsApp: +88 01947-425275

Address: Narayanganj, Rupganj, Bhulta Gawsiya